Any organisation simply cannot afford for their line of business applications, particularly those relating to payroll to suffer downtime. Downtime not only causes lost productivity and increased costs it can also severely impact employee confidence and satisfaction. Honey Software includes monitoring tools that give administrators insight into how the system is functioning and diagnostic tools to help identify and resolve issues quickly and efficiently.
Honey Software gives administrators superior visibility into system and data management jobs. Process status viewers enable administrators to efficiently monitor the functioning of asynchronous processors including data imports, workflows and processes relating to payroll, rostering and human resources. This keeps administrators better informed as to the functioning of the system and makes it easier to diagnose issues.
With the available diagnostic tools, it is easier than ever to get a clear picture of how well the system is running. Diagnostic tools provide administrators with a broad set of alerts and warnings to help detect and resolve issues with the system, including detection of unsupported configurations before they result in outages.
Honey Software gives end-users new tools to diagnose and fix problems when working in Microsoft Office Outlook. The office client diagnostic tools and diagnostic reports empower users to test the common issues and, if the fix is available, to apply it with the click of a button.
With the advanced troubleshooting features of Microsoft Office Client Diagnostics, IT support professionals are better able to help end users resolve support issues. End users can enable tracing to assist with troubleshooting and can create a troubleshooting file for support staff so they have the right information to help solve problems fast.